Shipping Policy 

Effective Date: January 17, 2025

At PreciousGlitz, we are committed to delivering your cherished jewelry pieces to you safely and efficiently. This Shipping Policy outlines the terms and conditions regarding shipping and delivery for purchases made through our website at preciousglitz.com, as well as for purchases made at our physical store located at 2217 Leaman Ave, Rosenberg, Texas. By placing an order with us, you agree to the terms outlined in this policy.

1. Processing Time

  • Order Processing: Once your order has been placed and payment has been verified, we will begin processing your order.

  • Processing Timeframe: The processing time for most orders is typically 1-3 business days. During peak seasons or for custom orders, processing time may be slightly longer. You will be notified if there are any significant delays.

  • Custom Orders: Custom-made jewelry may require additional processing time. You will be provided with an estimated timeline for completion when placing a custom order.

  • Verification: In some cases, we may need to contact you for additional verification before processing your order. This may cause a slight delay.

2. Shipping Methods and Delivery Times

We offer several shipping methods, which may vary depending on your location and the items purchased:

  • Standard Shipping: We use reputable carriers such as USPS, UPS, and FedEx for standard shipping. Delivery times generally range from 3-7 business days within the contiguous United States.

  • Expedited Shipping: We also offer expedited shipping options (e.g., 2-day shipping, overnight shipping) for faster delivery. Delivery times for expedited options will be specified at checkout.

  • International Shipping: We offer international shipping to select countries. International delivery times vary by destination and may be affected by customs processing. Estimated delivery times will be provided at checkout. Please note that you are responsible for any applicable import taxes, customs duties, and fees imposed by your country.

  • Local Delivery: For local customers within a specified radius of our Rosenberg, Texas store, we may offer local delivery options, subject to availability.

  • In-Store Pickup: You have the option to pick up your online order at our physical store location at 2217 Leaman Ave, Rosenberg, Texas. You will be notified when your order is ready for pickup.

3. Shipping Costs

  • Shipping Rates: Shipping costs are calculated based on your selected shipping method, the weight and dimensions of your order, and your shipping address. You can view shipping costs at checkout before completing your purchase.

  • Free Shipping: We may occasionally offer free shipping promotions for orders over a certain amount. Details about any current free shipping promotions will be displayed on our website.

  • International Shipping Costs: International shipping rates will vary and will include estimates for transit time.

4. Shipping Address

  • Accuracy: It is your responsibility to provide an accurate and complete shipping address. We are not liable for issues or delays caused by incorrect or incomplete addresses.

  • Changes: If you need to change your shipping address after your order has been placed, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee that changes can be made after your order has been processed.

  • P.O. Boxes: We may be able to ship to P.O. Boxes, but we recommend using a physical address whenever possible to ensure reliable delivery.

5. Order Tracking

  • Tracking Information: Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier’s website.

  • Updates: Please allow up to 24 hours for tracking information to be updated on the carrier’s website.

6. Shipping Insurance

  • Default Insurance: Most shipments include a basic level of insurance to cover loss or damage during transit.

  • Optional Insurance: You may have the option to purchase additional shipping insurance at checkout for higher-value items.

  • Claims: In the event of loss or damage, please contact us immediately. We will assist you with filing a claim with the shipping carrier.

7. Delivery Issues

  • Missed Delivery: If a delivery attempt is unsuccessful, the carrier will usually leave a notice with instructions on how to reschedule delivery or pick up your package.

  • Lost Packages: If your package has not arrived within the estimated delivery timeframe, please contact us so that we can investigate the issue and assist you.

  • Stolen Packages: We are not responsible for stolen packages after they have been marked as delivered by the carrier. We recommend using secure delivery addresses and monitoring tracking information.

  • Damaged Packages: If you receive a damaged package, please document the damage with photographs and contact us immediately. Do not accept packages that appear to be severely damaged.

8. International Shipping Policies

  • Customs and Duties: International orders may be subject to import taxes, customs duties, and fees imposed by your country. These fees are the responsibility of the recipient and are not included in our shipping charges.

  • Customs Delays: Customs processing may cause delays in delivery times. We are not responsible for delays caused by customs or other factors outside of our control.

  • Restricted Items: Certain items may be restricted or prohibited from import to certain countries. It is your responsibility to be aware of any such restrictions.

  • Returns and Exchanges: International returns and exchanges are subject to the same conditions as domestic orders. Please be aware of any customs duties and taxes you may incur during the return process.

9. In-Store Pickup

  • Pickup Notification: Once your order is ready for pickup at our physical store location, you will receive a notification email or phone call.

  • Pickup Time: You can pick up your order during our normal business hours. Please bring your order confirmation and a valid form of identification.

  • Time Limit: If you do not pick up your order within a specified timeframe, we may cancel the order and provide a refund.

10. Changes to this Policy

  • PreciousGlitz reserves the right to update or modify this Shipping Policy at any time. Changes will be posted on this page, and your continued use of our services after these changes will constitute acceptance of the revised policy.

11. Contact Information

If you have any questions or concerns about this Shipping Policy, please contact us:

  • Street: 2217 Leaman Ave, Rosenberg, Texas

  • Phone: 281 633-9473

  • Email: info@preciousglitz.com

  • Website: preciousglitz.com