Sales Policy 

Effective Date: January 17, 2025

This Sales Policy outlines the terms and conditions governing sales at PreciousGlitz, accessible at our website, preciousglitz.com, as well as at our physical location at 2217 Leaman Ave, Rosenberg, Texas. By making a purchase, you acknowledge and agree to abide by this policy.

1. General Sales Information

  • How to Order: You can place orders for our jewelry through our website or by visiting our physical store at 2217 Leaman Ave, Rosenberg, Texas. We may offer occasional online and in-store exclusive promotions.

  • Order Processing: Once you place an order, we will process it within a reasonable timeframe, typically within 1-3 business days unless otherwise specified. Please note that during peak seasons, processing times may be slightly longer. You will receive order updates via email, confirming receipt and when your item has been shipped.

  • Custom Orders: For custom-made jewelry, the lead time varies depending on the complexity of the design. We will provide an estimated completion date when you place your custom order. For custom pieces, deposits may be required and are non-refundable.

  • Product Information: Product descriptions on our website are intended to be comprehensive and accurate. However, if you have any questions about a particular item, please don’t hesitate to contact us at info@preciousglitz.com or call us directly at 281 633-9473.

2. Pricing and Payment

  • Price Accuracy: While we endeavor to maintain accurate pricing on our website and in our store, errors may occur. Should an error be discovered, we will notify you and provide the correct price or cancel your order if the price is substantially incorrect.

  • Payment Methods: We accept multiple forms of payment, which are detailed on our website checkout page. These may include credit cards, debit cards, and other electronic payment systems. In our physical store, we accept cash, credit/debit cards, and potentially other payment options as displayed at the point of purchase.

  • Currency: All prices are in US dollars. For international orders, prices are subject to exchange rates and fees charged by your bank or payment provider.

  • Taxes: Sales tax will be charged on all orders shipped or purchased within the state of Texas, as well as in any other state where such tax laws apply. Sales tax rates are based on the applicable laws in effect at the time of purchase.

  • Promotional Codes: We may occasionally issue promotional codes. These codes are subject to their terms, may be applied on specific items only, and may expire. Make sure to use the correct code at checkout to take advantage of the discounts.

  • Layaway Options: For select items or custom orders, we may offer layaway options. Please inquire directly about the conditions, required deposits, and payment schedules for layaway purchases.

3. Shipping and Delivery

  • Shipping Times: We aim to dispatch orders within the stated processing time frame. Shipping times will vary based on the delivery method selected and the recipient’s location. You can find estimated delivery times at checkout. Once your order ships, you will receive tracking information to track your shipment.

  • Delivery Address: The shipping address you provide must be accurate. We are not liable for issues resulting from incorrect or incomplete addresses. If a package is returned because of an address error, you will be responsible for the cost to reship the order.

  • Shipping Costs: Shipping costs will be calculated at checkout based on the delivery option you select and the order’s destination. Shipping fees are non-refundable, except in cases of errors in the order.

  • International Shipping: International shipping may be subject to customs duties, taxes, or other import fees imposed by the recipient country. These fees are the responsibility of the recipient and are not included in our shipping charges. Delays may occur due to customs processing.

  • In-Store Pickup: For local customers, we offer in-store pickup for orders placed online. When your order is ready, you will receive a notification, and you can pick it up at our store at 2217 Leaman Ave, Rosenberg, Texas during normal business hours.

4. Returns, Exchanges, and Refunds

  • Return Eligibility: Items can be returned in their original condition, unworn, with all original tags and packaging intact, within 14 days of the date of purchase or shipment. Items returned without all original packaging will not be accepted.

  • How to Process a Return: To initiate a return, please contact us at info@preciousglitz.com or by calling 281 633-9473. We will provide a return authorization and necessary instructions. Returns must be shipped back to our Rosenberg, Texas location.

  • Exchanges: We do allow exchanges for items of the same value, subject to product availability. If you wish to exchange an item, please contact us as soon as possible.

  • Refunds: Once we have received and inspected your return, we will notify you about the approval of your refund. Approved refunds will be processed back to the original payment method within 7-10 business days. Original shipping fees are non-refundable, except in instances where the product is defective or our company is at fault.

  • Non-Returnable Items: For hygiene reasons, earrings are not returnable. Custom and personalized items are also non-returnable unless they are defective.

  • Defective Items: If you receive a defective product, please notify us within 7 days of delivery. We will arrange a replacement or refund as appropriate, including covering any shipping fees for defective item returns.

  • In-Store Returns: Items purchased at our physical store can be returned in-store for an exchange or refund in accordance with this sales policy.

5. Product Warranty

  • We offer a limited warranty on our jewelry for a period of 30 days following the date of purchase against defects in material and workmanship. This warranty does not cover damage due to wear and tear, improper care, or accidental damage.

  • If you have a warranty claim, please reach out to us with proof of purchase and description of the issue, and we will provide detailed instructions on how to proceed.

6. Contact and Communication

  • Physical Address: 2217 Leaman Ave, Rosenberg, Texas

  • Phone: 281 633-9473

  • Email: info@preciousglitz.com

  • Website: preciousglitz.com

  • We aim to reply to all inquiries within 24-48 hours. We are committed to transparency and customer satisfaction.

7. Modifications to the Sales Policy

  • PreciousGlitz reserves the right to amend this Sales Policy at any time. Updated policies will be posted on this page, and changes will become effective from the date of publication. Your continued use of our website and our purchase of our items after any policy change constitute your acceptance of those changes.