Refund and Returns Policy

Effective Date: January 17, 2025

At PreciousGlitz, we are committed to providing high-quality jewelry and ensuring your complete satisfaction with your purchase. We understand that sometimes returns or exchanges are necessary. This Refund and Returns Policy outlines our procedures for returns, exchanges, and refunds, designed to be transparent and fair. Please read this policy carefully before making a purchase. This policy is applicable for all purchases made both online through our website, preciousglitz.com, and at our physical store at 2217 Leaman Ave, Rosenberg, Texas.

1. General Return and Exchange Guidelines

  • Timeframe for Returns and Exchanges: You may return or exchange eligible items within 14 days of the original purchase date or the date you received your order (for online purchases).

  • Condition of Items: To be eligible for a return or exchange, items must be in their original condition:

    • Unworn: The item must not show any signs of wear, scratches, or other damage.

    • Original Packaging: Items must be returned in their original packaging, including all tags, labels, boxes, pouches, and any other accompanying materials.

    • Unmodified: The product should not have been altered or modified in any way.

  • Proof of Purchase: All returns and exchanges must be accompanied by a valid proof of purchase, such as the original receipt, order confirmation email, or packing slip.

  • Return Authorization: Before returning any item, you must obtain a return authorization from our customer service team. Returns sent without prior authorization may not be processed.

2. How to Initiate a Return or Exchange

  • Contact Customer Service: To start a return or exchange, please contact our customer service team:

  • Provide Order Information: Please have your order number or purchase details readily available when contacting us.

  • Return Authorization Number (RMA): Once your request is approved, we will provide you with a Return Authorization Number (RMA) and instructions on how to proceed with your return. This number should be clearly marked on the outside of the return package.

  • Shipment of Returns: You are responsible for the cost of return shipping unless the return is due to a defect in the product or an error on our part. We recommend using a trackable shipping method, as we are not responsible for items lost or damaged during return shipping.

3. Return Shipping Instructions

  • Packaging: Please pack the return items securely in the original packaging, or a similar protective box, to prevent damage during shipping.

  • Shipping Label: Include a copy of the return authorization form or a note with your RMA and order details inside the package.

  • Ship to Address: Return shipments should be sent to our store address at:

    • PreciousGlitz Returns

    • 2217 Leaman Ave, Rosenberg, Texas

  • Tracking: We strongly advise you to use a trackable shipping method to ensure that your return is received.

4. Refund Process

  • Inspection of Returns: Upon receiving your returned item, our team will inspect it to ensure it meets the conditions outlined in this policy.

  • Refund Notification: Once the inspection is complete, we will notify you about the approval or rejection of your refund via email.

  • Refund Method: If your return is approved, we will process your refund to the original payment method used for the purchase. Please allow 7-10 business days for the refund to be reflected in your account, depending on your financial institution.

  • Refund Amount: The refund will include the full purchase price of the returned item, excluding original shipping fees unless the return is due to a defect or error on our part.

  • Late or Missing Refunds: If you haven’t received your refund within the expected timeframe, please first check with your bank or credit card company. If the issue persists, contact us at info@preciousglitz.com, and we will investigate the matter.

5. Exchange Process

  • Exchange Availability: We offer exchanges for items of equal value, subject to product availability. If the item you wish to exchange for is unavailable, we may offer a refund or suggest an alternative product.

  • Exchange Process: If you wish to exchange an item, contact our customer service team at info@preciousglitz.com or 281 633-9473 to confirm the availability of the new item. We will provide instructions on how to send back the original item. The new item will be shipped out once we receive the original item and have completed the inspection.

  • Additional Shipping Fees: In cases of exchange, you will be responsible for shipping fees, as well as any difference in price for higher-valued items, unless the exchange is due to a defect or an error on our part.

6. Non-Returnable Items

  • Earrings: Due to hygiene reasons, earrings cannot be returned or exchanged unless they are defective.

  • Custom or Personalized Items: Custom-made or personalized jewelry pieces are non-returnable unless they have a manufacturing defect. Please review custom specifications carefully before placing an order.

  • Gift Cards: Gift cards are not returnable or refundable.

  • Sale Items: Items marked as “final sale” or “clearance” are not eligible for return or exchange.

7. Defective or Damaged Items

  • Reporting Defects: If you receive an item that is defective or damaged, you must notify us within 7 days of receiving your order.

  • Verification of Defects: We may require photographs or other documentation to verify the defect or damage.

  • Resolution Options: If the item is deemed defective, we will offer you the option of a replacement (subject to availability), a full refund, or a repair of the item at our expense, including covering shipping costs.

8. Warranty Information

  • We offer a limited warranty on our jewelry for a period of 30 days following the purchase date against defects in material and workmanship. This warranty does not cover damage due to wear and tear, improper care, or accidental damage.

  • To make a warranty claim, contact our customer service team at info@preciousglitz.com or 281 633-9473.

9. In-Store Returns and Exchanges

  • Items purchased at our physical store at 2217 Leaman Ave, Rosenberg, Texas, may also be returned or exchanged in-store, provided they meet all other criteria outlined in this policy. Please bring the item, the original receipt, and the original packaging.

10. Contact Information

For any questions or concerns regarding this policy, please contact us:

  • Street: 2217 Leaman Ave, Rosenberg, Texas

  • Phone: 281 633-9473

  • Email: info@preciousglitz.com

  • Website: preciousglitz.com

11. Policy Updates

  • PreciousGlitz reserves the right to update or modify this Refund and Returns Policy at any time. Changes will be posted on this page, and your continued use of our services after these changes will constitute acceptance of the revised policy.